Position Overview

Ultimate Staffing Services is actively seeking a dedicated Customer Service Representative to join their client's team in Maitland, Florida. This role focuses on providing exceptional customer service to patients, medical professionals, and family members. The successful candidate will be responsible for assessing customer needs, prioritizing requests, and effectively triaging information to the appropriate resources. This is a temporary-to-hire position that offers an opportunity to make a significant impact in a fast-paced environment.

Responsibilities

• Act as the first point of contact with patients by evaluating the purpose of the call, assessing their needs, prioritizing handling, and triaging calls if necessary.
• Maintain information regarding Patient Services initiatives and explain them to customers when appropriate.
• Enroll new customers to Patient Services.
• Record activities in the patient database and follow up to secure services, such as product training and mailing of promotional materials.
• Complete various special projects as required.
• Work collaboratively in a multidisciplinary team to provide information about the services offered by Patient Services.
• Ensure customer interactions align with the company's standards and policies.

Qualifications

• Previous work experience in Specialty Pharmacy or Customer Service.
• Professional level skills in computer use, including Microsoft Office, email, web-based applications, and key boarding skills.
• Experience working with people in high-pressure, time-sensitive situations, involving problem-solving and decision-making.
• Strong ability to multi-task and manage time effectively.
• Experience working with databases, preferably Salesforce CRM.
• Experience in the healthcare/pharmaceutical industry is preferred.
• Accustomed to working in a high call volume environment.

Required Work Hours

Available shifts:

• Monday to Friday, 8:30 AM - 5:30 PM (1-hour lunch)
• Monday to Friday, 9:30 AM - 6:30 PM (1-hour lunch)

Benefits

This position offers a pay rate of $19.00 per hour and is a temporary-to-hire opportunity.

Additional Details

Location: On-site in Maitland, FL

Pay: $19/hr

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.